Refund policy
Returns & Refunds (U.S. & Canada)
We have a 2-day return policy, which means you have 48 hours after receiving your item to request a return.
To request an exchange or refund, please get in touch with us within 48 hours of receiving your product at info@nuttime.ca.
To process your request, please include a photo of the incorrect or damaged item in your email.
We will notify you once we’ve received and inspected your return, and we’ll notify you via email if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nuttime.ca.
If you haven't received your refund, please:
- Check your bank account again.
- Contact your credit card company; processing times may vary.
- Contact your bank, as there may be a delay in posting.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We do not issue refunds for undelivered packages. We do not issue refunds for perished goods.
Return Shipping
To return your product, mail it to:
NUTTIME, 57 Glen Cameron Road, Vaughan, ON L3T 1P3, Canada.
Please note that return shipping costs are your responsibility and are non-refundable. Shipping times for exchanges may vary depending on your location.
Returns & Refunds (Rest of the World)
Before placing an order, please check with your country's customs office to ensure food products can be shipped to you from Canada.
Our products are natural and contain no additives or preservatives, making them perishable if delayed by customs. We are not responsible for items held by your country's customs office.
Customs Duties, Taxes & Import Fees (U.S. & Rest of the World)
The customer is solely responsible for any customs duties, import taxes, brokerage fees, VAT, GST, tariffs, clearance charges, or any other fees imposed by the destination country or its customs authorities.
NUTTIME has no control over these charges and cannot predict their amount. By placing an order, the customer agrees to pay all applicable import-related charges required for delivery of the shipment.
Orders refused, abandoned, unclaimed, delayed, seized, or held by customs due to unpaid duties, taxes, import restrictions, or failure to provide required documentation are not eligible for cancellation, refund, credit, or chargeback. Shipping costs are non-refundable once an order has been dispatched.
By completing a purchase, the customer acknowledges and accepts full responsibility for complying with all import regulations and requirements of the destination country.
You can always contact us for any return question at info@nuttime.ca.